Privacy Policy

Capitalised words used in this Privacy Policy and which are not defined below are defined in our Terms and Conditions which appear on the Website.

1. United Living Group

1.1. We operate the Website to raise the profile of our services in the UK and to support new and existing clients by providing relevant news and information about our services.

2. Information Collected

2.1. If you are a user with general public and anonymous access to the Website we will not store or capture your personal information but will merely log your IP address which is automatically recognised by the web server. We will not collect any information about you except that required for system administration of our web server.

3. Ways in which we Use Your Information

3.1. We will not sell, rent or otherwise disclose your personal data to any third party, without your consent, except in the following circumstances (which you are not entitled to Opt Out from):

  • In response to an investigation by any appropriate third party if we believe that you are involved in any illegal or harmful conduct or if we are required to do so by law or we believe that such action is necessary to (1) comply with the law or with legal process; (2) protect and defend our rights and property or that of our users; (3) prevent fraud; (4) protect against abuse, misuse or unauthorized use of the Website; or (5) protect the personal safety or property of our users or the public (e.g. if you provide false or deceptive information about yourself or attempt to pose as someone else), we will disclose such information about you as we have to assist such investigation into your actions.
  • We may employ other organisations to provide services for us, including for example, processing of data. These organisations have access to the personal data needed to perform their functions and not for any other purposes. They are bound by confidentiality agreements not to disclose any information for any other purpose.

4. Cookies

4.1. Cookies are small pieces of information stored by your browser on your computer’s hard drive so the website you have visited can remember who you are. Cookies keep track of your use of a website and provide you with visitor specific content. Cookies may also be used to compile aggregate information about areas of a website that are visited most frequently. This traffic information can be used to enhance the content of our a website and make your use of it easier

4.2. If you wish to reject our cookies, you can configure your browser to do so but it is likely that you will not then be able to properly access the Website.

5. Deletion of your Personal Data

5.1. We are unable to delete your personal data for a period of 6 years from the date of your last interaction with us. This is because we may need to access historical information for regulatory and business reporting purposes.

6. Questions

6.1. If you have any questions about this privacy policy, or the use of your personal information, or if you wish to request us to stop using your information in any way, please write to:

Communications and Marketing Manager Media House Azalea Drive Swanley
 BR8 8HU


6.2. Proof of identity will be required before any information or personal data can be disclosed.

7. Data Security: 

7.1. We consider that the protection of all personal data we process is an important responsibility and we comply in this respect with the terms of the Act. For the purpose of the Act the data controller is United Living (North) Limited and/or United Living (South) Limited as the case may be, subsidiaries of United Living Group. 

7.2. We implement data security safeguards based upon generally accepted industry standards to protect personal data from unauthorized access, use, disclosure, alteration, or loss.

 7.3. Nonetheless, no data security techniques are 100% effective and where information is transmitted over the Internet, there is always some element of risk involved in sending personal data. We cannot and do not therefore guarantee the security of personal data.

8. Applicable law and Jurisdiction

8.1. English law shall apply to this Privacy Policy and you and we submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise from or in relation to it.